ICT Assistant, Mogadisho

Company profile



Job Details
Employer: UNDP
Job Title: ICT Assistant, Mogadisho
Job Type: Full-Time
Location: Mogadishu
Category: Other
  • Job Tile: ICT Assistant
  • Location: Mogadisho
  • Education & Work Experience: C-HS Graduate or Equivalent - 5 year(s) experience
  • Grade: G5
  • Vacancy Type: FTA Local
  • Posting Type: External
  • Bureau: Arab States
  • Contract Duration: 1 Year with possibility for extension

Qualified Somali women are strongly encouraged to apply


Under the guidance and direct supervision of the ICT Analyst, the ICT Support Assistant provides ICT and administrative support services as well as provide daily technical support to users of information management tools and technology infrastructure in the Country Office.

The ICT Support Assistant works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in the CO for resolving ICT-related issues

Summary of key functions

  • Support to implementation of ICT systems
  • Effective functioning of the Country Office hardware and software packages
  • Support to network administration
  • Provision of administrative support

Duties and Responsibilities

1-Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:

  • Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
  • Provision of inputs to the result-oriented Unit workplan.

2-Ensures effective functioning of the Nairobi Support Office hardware and software packages, focusing on the achievement of the following results:

  • Performance of routine technical tasks, including troubleshooting of ICT hardware equipment in the office i.e. laptops, desktops, printers, digital senders, etc.
  • Support in the installation of commercial and in-house developed software and related upgrades
  • Assistance in upgrading patch and anti-virus programs on a timely basis as well as support to users in virus detection, removal and prevention.
  • Assist end users resolve queries related to use of deployed software applications in the office.

3-Supports network administration, focusing on achievement of the following results:

  • Response to user needs and questions regarding network and email access.
  • Assistance in backup and restoration procedures for local drives.

4-Provides administrative support, focusing on achievement of the following results:

  • Maintenance of an up-to-date inventory of software and hardware.
  • Provision of ICT support to End Users.
  • Maintenance of Unit's files on the ICT document library on the intranet
  • Extracting, inputting, copying and filing data from various sources.

Impact of Results

The key results have an impact on the overall efficiency of the Country Office including improved business results and client services.


Corporate Competencies:

  • Demonstrates commitment to UNDP's mission, vision and values
  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability

Functional Competencies:

Knowledge Management and Learning

  • Shares knowledge and experience and provides helpful advice to others in the office

Development and Operational Effectiveness

  • Ability to provide basic IT support services
  • Good administrative skills
  • Ability to review a variety of data, identify and adjust data discrepancies
  • Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, knowledge of web applications and network administration, ERP
  • Ability to work in a team environment.

Leadership and Self-Management

  • Focuses on result for the client and responds positively to feedback
  • Consistently approaches work with energy and a positive, constructive attitude
  • Demonstrates openness to change and ability to manage complexity


Required Skills and Experience


Secondary education with specialized formal training on IT systems, business software (Microsoft Office) and web-based applications, ICDL certification, Microsoft Certified Professional (MCP) is desirable but not required


  • 5 years of relevant working experience in IT and administration including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications


  • Fluency in English
  • Knowledge of Somali is a requirement

Languages - Essential: English, Somali


FOLLOW THIS LINK TO APPLYhttps://jobs.partneragencies.net/psc/UNDPP1HRE2/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&Action=A&SiteId=2&PostingSeq=1&JobOpeningId=14863



Publish date: 2018-03-02 22:17:36
Premium Job: No
Back   Back   Print   Print   Company's jobs   Company's jobs     Views   Hits:447   Apply to this job   Apply       Add note     Add note        

You are here: Home