Information and Communications Technology (ICT) Manager

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CARE


Job Details
Employer: CARE
Job Title: Information and Communications Technology (ICT) Manager
Job Type: Full-Time
Location: Mogadishu
Category: ICT
Description:

Job Title:** ICT Manager

Department: Operations

Location: Mogadishu

Supervisor/Title: Deputy Country Director - Operations

1. JOB SUMMARY

CARE USA Core Values Commitment:

The core Values Commitment describes who we are, what we do, and how we do it. It reflects our core values of TRANSFORMATION, INTEGRITY, DIVERSITY, EQUALITY, and EXCELLENCE, which serve as a foundation for all what we do. The core Values Commitment articulates our shared expectations of each other including our board, staff, volunteers, interns, partners and contractors globally.

Role Profile:

The ICT Manager is responsible for ensuring the seamless availability of IT resources necessary for the Country Office (CO) to run efficiently. The main purpose of this position is to manage all aspects of Information and Communication Technology (ICT) under the supervision of the Deputy Country Director - Operations. Information Communications Technology covers computers, software, storage, and audio-visual systems, which enable users to access, store, transmit, and manage information, as well as the networked equipment (LAN/WAN) that allows for intra- and inter-network communication via the local network or the Internet.

The ICT manager is responsible for protecting the computers, networks and data against threats, such as security breaches, computer viruses or attacks by cyber-criminals and works with CO management to comply with relevant CARE information and data security policies. The ICT Manager has overall management responsibility for the supervision of ICT function to ensure that appropriate technical support is available for software, hardware and communications services. The ICT Manager should support proper budgeting for the acquisition and maintenance of equipment to support staff and the functions of the CO in compliance with relevant CARE policies and guidelines.

The incumbent reports to the Deputy Country Director -Operations and works closely with ECSA Regional Support office in Nairobi and the CO to achieve the strategic and operational goals of the Country Office. The role supervises the other IT staff in the country office.

2. ROLES AND RESPONSIBILITIES

The incumbent is required to ensure that all users are able to access all ICT tools provided for them including email, Internet, shared storage, critical business software and peripheral devices like central printers and scanners. Other duties include but are not limited to: -

· Configuration, deployment and management of workstations, laptops, servers and peripheral equipment

· Management and setup of CO user accounts on ADMS

· Manage mail access for all users and escalate any issues that cannot be resolved in-country to the Regional Manager and HQ

· Induction of new staff.

· Training and disseminating technological information and updates to all staff

· Managing secure data backup on a central repository including cloud hosting.

· Managing users access to the shared storage through access controls on Active Directory

· Provide technical input to other departments as they consider purchase of new ICT products

· Ensuring all users are setup on the corporate antivirus and stations setup to scan and update the antivirus weekly (the updates will be done manually for field offices with slow internet)

· Manage an inventory of all IT equipment and Software

· Co-ordinate a quarterly service and maintenance of all IT equipment

· Co-ordinate the disposal of non-functional equipment according to donor and organizational guidelines

· Escalate unresolved incidences and problems to the Regional Manager & HQ

· Monitor the network to ensure optimal functionality and availability to all system users

· Manage, Troubleshoot, and repair cabled, wireless and other network infrastructure.

· Keep an up to date copy of the in-country service catalogue

· Enforce organizational IT policies

· Act as an IT resource for all staff

· Lead network infrastructure implementation and rollout.

· Conduct frequent training on general use of common business applications and CARE USA ICT systems where applicable

· Maintaining documentation of processes, procedures, and troubleshooting guides.

· Act as a liaison between the organization and 3rd party IT service providers

· Monitor and report ICT expenses.

· Assist with preparation of operating budgets based on estimated and actual expenditures for ICT systems and support needs.

3. REQUIRED COMPETENCIES

A) Education

· Bachelor’s degree in Computer Science, Information Management Systems or its equivalent

· Masters in Computer Science or its equivalent will be an added advantage

· Microsoft Certified Systems Engineer (MCSE)

· Network Certifications – (Networking Essentials, Comptia N+)

· Cisco Certified Network Associate (CCNA) certification and knowledge of IT Service management frameworks like Information Technology Infrastructure Library (ITIL) will be an added advantage

B) Experience

· 5 years’ work experience in a similar role

· Previous experience in the administration of Windows Server 2012 or higher

· Windows Server – including, but not limited to Active Directory administration and maintenance, domain administration, file and print sharing,

· User account maintenance and administration best practices

· Administration and setup of Windows 8 and higher

· Office 365 Support Skills, including license management, Outlook, Skype for Business and OneDrive setup.

· Experience or knowledge of VLANs monitoring and management

· Troubleshooting technical problems and ensuring availability of network resources

· Manage the country level corporate anti-virus and ensure all user stations are connected and sync frequently

· Implementing organizational ICT policies

· Familiar with in-country ICT regulations

· Experience managing 3rd party vendors

· Experience working with culturally diverse teams and supporting geographically dispersed teams

C) Skills & Core Competencies

· Network Management Skills, including experience in best practice monitoring, troubleshooting and resolving LAN/WAN connectivity problems

· Excellent communication skills – written and oral

· Knowledge of wireless networking and bandwidth monitoring and management

· Analytical and problem solving skills

4. CONTACTS/KEY RELATIONSHIPS

The IT Manager is expected to establish and maintain open, professional and cordial relations with the COs internal and external customers. These include and not limited to.

Internal

· Program support and finance teams

· CO program staff

· Regional and HQ IT

External

· IT related Vendors

· Other organizations (peer organizations)

HOW TO APPLY:

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to SOM.Recruitment@care.org by 15th February 2019 quoting the job title ‘ICT Manager’ as the subject line. All applications should be accompanied by a CV with daytime telephone contacts and contact details of three referees. Only shortlisted candidates will be contacted.

CARE is an Equal Opportunity Employer promoting gender, equity and diversity. Female candidates are strongly encouraged to apply. Our selection process reflects our commitment to the protection of children from abuse.

 
Publish date: 2019-02-04 11:05:59
Premium Job: No
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