Consultancy Services To Conduct Service Delivery, Leadership and Innovation Assessment for Somaliland Government

Job Details
Employer: Somaliland Civil Service Commission
Job Title: Consultancy Services To Conduct Service Delivery, Leadership and Innovation Assessment for Somaliland Government Featured job
Job Type: Full-Time
Location: Hargeisa; Somaliland
Category: Project Management


Civil Service Commission 

Request For Expression Of Interest (REOI)

Country: Government of Somaliland

Name of the Project: Civil Service Strengthening Project-(CSSP)

AssignmentTitle:ConsultancyServicestoToConductServiceDelivery,LeadershipandInnovationAssessment for SomalilandGovernment

Project ID: P155123

Issue Date: Aug 8, 2020

Deadline Date:  Aug 22,2020 

Ref No.SO-CSC-187126-CS-CQS

The Government of Somaliland (GoSL), together with the World Bank, is implementing the Civil Service Strengthening Project to strengthen basic functions for payroll, human resources and policy management in selected central agencies and line ministries. Work on the diagnostics of key civil service reform areas including recruitment, career management, competency management, staff retention, performance management, coaching andmentoring,codeofconduct,havebeencompletedawaitingdraftingintocivilserviceadministrativepolicies, rules and procedures for Cabinet action andimplementation.


The civil service reform currently being undertaken by the government needs to result in improvement of the public service delivery and performance. It is in this regard that the Government of Somaliland, with support of theWorldBankanditsdevelopmentpartners,isseekingaqualifiedConsult-firm,partnershiporajointventure, orotherqualifiedorganization-toworkwithstakeholderstoconductpublicservicedeliveryquality assessment.

Theprimaryobjectiveoftheassignmentistoexecuteservicedeliveryassessmentgatheringbaselineinformation on the current leadership and service delivery rendered to the public and to provide assessment reports and evidence- and data-based recommendation on how to improve quality of services provided by all MDAs, including their 6 regionaloffices.

Theconsultantfirmwillberecruitedtoworkcloselywiththegovernmentteam forServiceDelivery,Leadership and Innovation Assessment for Somaliland Government

The proposed duration for the assignment is Three (3) calendar months from start date.

The detailed Terms of Reference (ToR) for the assignment can be found at the following website: http://cscsomaliland.comor can be provided upon submission of application in person or by e-mail. The e-mail address is provided below.

The Civil Service Commission now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services (brochures, description ofsimilar

assignments,experienceinsimilarconditions,availabilityofappropriateskillsamongstaffetc.).Theshortlisting criteria are asfollows:

1.       Core business of the firm and years inbusiness.

2.       Specific experience in successfully implementing similar assignments (in-depth internationalexpertise in the design and implementation of quantitative surveys and qualitativeassessments.).

3.       Experience of relevant services in an environment similar to that of Somaliland ( Extensive international experience in advising public organizations on organizational development service deliveryimprovements).

4.       Technicalandmanagerialorganizationofthefirm(provideonlythestructureoftheorganization,general qualificationandnumberofkeystaff).DonotprovideCVsofkeystaff.Keyexpertswillnotbeevaluated at the shortlistingstage.

Attention of interested Consultants is drawn to paragraph 1.9 of the World Bank’s Guidelines: Selection and Employment of Consultants under IBRD Loans and IDA Credits & Grants by World Bank Borrowers dated January 2011 (“Consultant Guidelines”), setting forth the World Bank’s Policy on conflict of interest.

Consultingfirmmayassociatewithotherfirmsto enhancetheirqualificationbutshouldindicateclearlywhether the association is in the form of a joint venture and/or a sub-consultancy. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, ifselected.

Consulting firms will be selected in accordance with the Consultant Qualification Selection (CQS) method set out in the Procurement Regulations.

Interested consultants may obtain further information (in person or by e-mail) at the address below during office hours from 8.00am – 4.00pm Saturday to Thursday except on public holidays.

Expressionsofinterestshouldbedeliveredin awrittenformtotheaddressbelow(inperson,orbymail,orby e- mail) by August 22, 2020 at 4.00pm local Time.



Project Manager 

Civil Service Strengthening Project (CSSP)

Civil Service Commission (CSC)

Hargeisa, Somaliland

Email Address:



Publish date: 2020-08-08 16:16:33
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