Operations Officer

Company profile


CTG Global

CTG Global is a managed service company specializing in Recruitment, Management Consultancy, Human Resources support services and Monitoring & Evaluation in post disaster and post conflict countries around the world.

CTG Global provides services to humanitarian organizations, government, non-governmental organizations and corporates that enables public and private sectors to focus on their core business and the achievement of their objectives in hostile and threatening environments as we provide a safe and secure environment for them to do so and alleviate them of their risks, crisis and personnel management problems.

2401, Fortune Executive Tower, Cluster T, Jumeirah Lake Towers, PO Box 39704, Dubai, United Arab Emirates | Service License Number JLT-66332 , Switchboard: +971 (0) 4 436 0380 , www.ctgglobal.com

Job Details
Employer: CTG Global
Job Title: Operations Officer
Job Type: Full-Time
Location: Somalia
Category: Other


CTG support and manage humanitarian projects in fragile and conflict-affected countries around the world. With past performance in 15 countries – from the Middle East, Africa, Europe, Asia and Central and South America – we offer a holistic fabric of project management, implementation and support. Skilled in emergency response to crises such as the Ebola outbreak in West Africa, we have the ability to act quickly (crisis response teams can be on the ground in 24 hours) and to establish structured operations in high-risk environments. CTG recruit and manage qualified, skilled teams with extensive experience operating in challenging conditions.


Our client is a division of the OROLSI in the Department of Peacekeeping Operations (DPKO). our client is mandated by the UNGA (RES/68/72) to ensure an effective, proactive and coordinated response to the problem posed by a wide range of explosive hazards. Legislative mandates also recognize our client technical expertise in responding to threats posed by unsecured and unsafe conventional weapons and ammunition stockpiles. As an office within DPKO, our client supports peacekeeping and special political missions in accordance with Security Council mandates.

Our client provides explosive hazard management capacities, including mitigation, as part of a logistical support package. Non-lethal tactical advice and analysis is delivered by our client technical advisers located in Section Headquarters and at Force Headquarters, who support the planning and operations. Our client support includes both enabling (“operate in spite of IEDs”) and response (“defeat the device”). Our client also supports the Federal Government of Somalia, including the Somali Police Force, Somali Explosive Management Authority and National Security Adviser.


Role objective:

The Peace and Security Cluster (PSC) supports and facilitates the work of our client, other UN partners and Governments in some 18 countries and territories affected by explosive-hazards. The PSC provides specialized project management services to efficiently support our client in delivering essential work on the ground in emergency, post-conflict and peacekeeping environments with the aim of promoting peace and security, protecting civilians and ensuring long lasting human security.

Expected output:

Under the supervision of Project Manager, the Operations Officer will perform the following tasks:

Advisory Role:

  • Provide non-lethal tactical analysis, advice and information regarding explosive hazard threats to better inform mobility planning processes.
  • Advise on defensive non-lethal combat engineering response and movement planning, and provide recommendations for all mobility operations.
  • Prioritize, co-ordinate with the Commanders and his staff to implement all operational tasking including EOD/IEDD call out response, providing operational and technical planning/advice to the Sector Commander within the relevant sector.
  • Provide technical advice on route analysis, mapping, current IED threats, possible vulnerable points, historical data, provide information for convoy planning and Convoy Commanders and support the operations planning for the Mission Enabling Unit (MEU).
  • Provide input to doctrine and TTPs as it pertains to explosive hazard mitigation.
  • Act as a bridge between Sector Headquarters (SHQ) and Force Headquarters (FHQ) for information regarding explosive hazards and support collation of information at HQ to provide an overall up-to-date analysis for FHQ on the explosive hazard threat in the sectors.
  • Provide mapping and detailed threat analysis, in coordination with other UN agencies GIS, for planning purposes.
  • Following a detailed assessment, will recommend a tailored package of services/assets to each Sector Commander based on need, available resources (equipment), explosive hazard threat, conditions on the routes and based upon the training and experience of troops.
  • Provide recommendations to Commanders on appropriate deployment of our client contracted assets and support centralized command and control of assets.
Contract Management:
  • Oversee and supervise the delivery of any contracts with partners/implementer's to ensure contractual conformity.
  • Coordinate and task implementing partners/contractors to deliver training and mentoring support to explosive management operations.
  • Management, control and security of all explosives utilized by contractors and implementing partners.
  • Conduct routine on-site (when security situation permits) quality assurance of all organizations operations as part of the accreditation process.
  • Conduct a M&E review of the partners contractors quality management process.
  • Ensure that contractors are conforming to approve SOP and conducting safe and effective EOD/IEDD operations.
  • Ensure a quality management approach is taken to all EOD/IED and explosive management operations performed in the relevant sector.
  • Implementation of a quality management system, ensuring that the system is being applied in a fair and equitable manner and that accreditation and monitoring do not interrupt or delay operations.
Representation, Coordination and Administration:
  • Fulfill the role of our client representative for overseeing all our client operations in the sector.
  • Perform comprehensive administrative management of the respective office.
  • Provide training and mentoring for our client staff on relevant topics.
  • Provide co-ordination support to all operational activities (police support project, humanitarian project, support project and WAM project).
  • Support establishment of an operations room for planning, briefing and de-briefing in the sectors.
  • Provide weekly and ad hoc reports on operational activities and contextual/political implications on the projects.
  • Provide input towards internal strategic review processes, provide recommendations to improve the quality of projects.
  • When requested, fulfill the role of Investigating Officer for Detailed Independent Investigations or Boards of Inquiry for explosive hazard accidents or incidents.
  • Other tasks as directed by the Project Manager.
Project reporting: This role reports to the Project Manager.

Team management: This role does not have team management responsibility.


Education: Bachelor's degree in With a minimum of 7 years of relevant experience is an advantage. and/or Master's degree in With a minimum of 5 years of relevant experience.

Work experience: Minimum of 11 years of demonstrable relevant Military experience and/or minimum of years of demonstrable relevant Diplomacy experience.

Geographical experience: Minimum of 1 years of experience in Africa with local experience in Mogadishu is an advantage.

Languages: Fluency in English is essential.

Key competencies:


  • Military experience at the Officer level or Warrant Officer/Senior NCO (Non-Commissioned Officer) with a minimum of 11 years of relevant experience.
  • Advanced University Degree (Master’s Degree or equivalent) with a minimum of 5 years of relevant experience or a First Level University Degree (Bachelor’s Degree or equivalent) with a minimum of 7 years of relevant experience is an advantage.


  • Proven experience in an advisory and/or training capacity for combat engineer military units.
  • Proven experience in an advisory and/or training capacity for senior military personnel.
  • Proven experience providing information into planning processes for military support.
  • Explosive Ordinance Disposal (EOD) qualifications to an advanced level or
  • Improvised Explosive Device (counter or defeat) qualifications to an advanced level are required.
  • Proven experience of Quality Management processes is an advantage.
  • Fluency in written and oral English is required.
  • Knowledge of second UN working language desirable.

Other Skills:

  • Communication skills associated with diplomacy, relationship building and representation.
  • Demonstrated capability of rapid decision-making (with little margin of error), under conditions of extreme stress.
  • High standard of physical fitness, able to live in remote locations with poor access to communications.
  • Internationally recognized driving license.
  • Knowledge of UN systems & procedures as desirable.
  • Computer literacy, in particular the use of MS Office package.
  • Strategic Perspective: Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.
  • Integrity & Inclusion: Treats all individuals with respect, responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
  • Leading Self and Others: Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others.
  • Partnering: Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others.
  • Results Orientation: Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
  • Agility: Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
  • Solution Focused: Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
  • Effective Communication: Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Candidates interested in this role need to register on CTG website as a candidate and apply for this role using the below link

Publish date: 2018-04-12 00:49:10
Premium Job: No
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