Customer Care Executive - Somaliland

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Job Details
Job Title: Customer Care Executive - Somaliland
Job Type: Full-Time
Location: Somaliland
Category: Other

WorldRemit - if the media's to be believed, we're the FinTech startup taking the world by storm - scooping-up awards and more than $140m in funding. OK... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents.

At WorldRemit, our customer service team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance.

So, what’s the role?

Based in Somaliland and reporting to the Country Director, you will be responsible for the following:

  • Full range of customer service includes handling of incoming calls and outgoing and in-country market activations
  • Understand, meet, and exceed targets set for assigned projects
  • Liaise with internal stakeholders within WorldRemit in particular, our regional office in South Africa and London HQ
  • Screening and verifying customer’s identification
  • Reviewing transactions and identifying suspicious activities. Reporting and escalating said suspicious activities to the relevant department
  • Research unusual or questionable transactions with the relevant department
  • Monitor and release transactions
  • Advising customers on the products WorldRemit offer
  • Maintaining data integrity by regular upkeep of client files, using WorldRemit programs
  • Additional responsibilities may be added as the needs of the business change and expand

What we want from you!

  • Extensive experience working in a performance driven environment and working towards targets
  • Have a good understanding of CRM best practice
  • Excellent interpersonal and communication skills (both written and oral)
  • Take ownership for quality, competence, and commitment
  • Enjoy/thrive on autonomy and be results focused
  • Be highly flexible and welcome change/improvements
  • Self motivated and prepared to work hard with minimum supervision
  • Language skills: Somali and English


Click this link to Apply:

Publish date: 2018-05-22 11:22:52
Premium Job: No
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