Operations Manager

Company profile



Job Details
Employer: UNOPS
Job Title: Operations Manager
Job Type: Full-Time
Location: Somalia
Category: Other

Background Information - Job-specific

Under the primary guidance of Country Director and the secondary guidance of Kenya Operational Hub’s (KEOH) Head of Support Services, the Operations Manager acts as an advisor to Senior Management on all aspects of Country Office Support Services and operations. This includes strategic financial and human resources management, efficient procurement and logistical services, ICT, transportation and vehicle management, consistent with UNOPS rules and regulations. The main role is to lead the operations, ensuring smooth functioning of the Country Office, consistent services delivery and constant evaluation and readjustment of the operations to take into account changes in the operating environment as and when needed.

The Operations Manager leads and guides the Country Office Operations Team and fosters collaboration within the team, with programme staff and with other UN Agencies and a client-oriented approach. The Operations Manager works in close collaboration with programme and project teams in the Country Office, operations staff in other UN Agencies, UNOPS HQs staff and Government officials to successfully deliver operations services.Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types.
Qualified female candidates are strongly encouraged to apply.

Functional Responsibilities

As a member of the Country Office management team, ensures the strategic direction of operations focusing on achievement of the following results:

  • Full compliance of operations with UNOPS rules, regulations and policies, implementation of corporate operational strategies, establishment of management targets and monitoring of achievement of results.
  • Country business processes mapping and establishment of internal Standard Operating Procedures (SOPs) in Human Resources Management, Procurement, Logistical and ICT services in coordination with Kenya Hub Office to ensure standardization and policy compliance across Provision of training on operational matters to staff and projects, and conduct regular monitoring of proper implementation of SOPs.
  • Knowledge building and sharing with regards to management and operations in the Country Office, organization of the operations staff trainings, synthesis of lessons learnt/best practices, and sound contributions to UNOPS knowledge networks and communities of practice.
  • Management of the Operations & Support Services of the Country Office, namely HR Management, Procurement, Logistical and ICT Services, ensuring the timely delivery of services to projects and programmes under the Country Office.
  • Constant monitoring and analysis of the operating environment, timely readjustment and improvements of the operations, advice on legal considerations and risk assessment.
  • In managing the Operations & Support Services, liaise and assist with PMs and other UN agencies on operational matters to understand their needs, provide guidance, and implement solutions.
  • Development of tools and platform for operations and data management, ensuring information and knowledge sharing with colleagues, clients and partners.
  • Development of the local costs budgets and timely management of payments for Country office pool accounts incl. UN Common Services.
  • Active participation/representation of UNOPS on UN’s Operations Management Team (OMT) and follow up on the needed actions/support.

Ensures strategic human resources management and supervision of the HR team focusing on achievement of the following results:

  • Country Office compliance with corporate human resources policies and strategies.
  • Optimal staffing of the office and projects.
  • Oversight of recruitment processes in accordance with UNOPS rules and regulations, appropriate use of different contractual modalities, contracts management, OM performing the function of HR in One UNOPS.
  • Establishment and maintenance of the proper performance management and staff development systems.
  • Establishment and implementation of a recruitment system for national personnel, in accordance to UNOPS HR manual and in collaboration with the relevant sections in UNOPS, undertaking recruitment process for national consultants and administering contracts on behalf of Country Office.
  • Periodic review of staff entitlements under special circumstances and recommendation for improvement to UNOPS Headquarters HR for approval and implementation
  • Definition of training plans for staff involved in the delivery of support services.

Ensures provision of efficient procurement and logistical services and supervision of the Procurement team focusing on achievement of the following results:

  • Country Office compliance with corporate rules and regulations in the field and elaboration of the Country Office procurement strategies including sourcing strategy, supplier selection and evaluation, quality management, customer relationship management, e-procurement promotion and introduction, performance measurement.
  • Elaboration of the Country Office contract strategy including tendering processes and evaluation, managing the contract and contractor, legal implications. Oversight of procurement processes and logistical services in accordance with UNOPS rules and regulations.
  • Development and implementation of a procurement management system in relation to planning, awarding, administering and monitoring of all matters related to procurement, in accordance with UNOPS Procurement Manual.
  • Supervision of the preparation of tendering documents for international procurement requirements; the establishment of shortlist of suitable contractors/suppliers, and the preparation and issue of local tenders. Together with the requesting programme component, evaluation of bids or proposals received and recommendations for contract awards.
  • Efficient implementation of a vendor database and use of the system to record the listing, updating, evaluation and and monitoring of performance of service providers and vendors.
  • Provision of guidance on all procurement matters.
  • Development and implementation of a comprehensive logistics system in accordance with UNOPS Logistical Procedures.
  • Development and implementation of a comprehensive supply system in accordance with UNOPS Logistical Procedures.
  • Management of the movement of personnel and equipment into and within the duty station.

  • Implementation of an equipment management and accounting system for all UNOPS managed equipment and properties in accordance UNOPS equipment policy.

Ensures forward-looking information and communication management and supervision of ICT teamfocusing on achievement of the following results:

  • Use of oneUNOPS functionality for improved business results and improved client services.
  • Identification of opportunities and ways of converting business processes into web-based systems to address the issues of efficiency and full accountability.
  • Maintenance of a secure, reliable infrastructure environment for ICT and adequate planning for disasters and recoveries.
  • Identification and promotion of different systems and applications for optimal content management, knowledge sharing, information provision and learning including e-registry, web-based office management system, etc.

Ensures efficient transport and technical services, focusing on achievement of the following results:

  • Establishment and management of a vehicle pool for providing transportation services as required by the Office as well as to meet logistical needs.
  • Development and implementation of a vehicle management and maintenance system in accordance with UNOPS vehicle management policy and procedures.
  • Implementation of a repair and maintenance system for all equipment including EDP equipment, communications equipment, vehicles and generators, etc.
  • Building management and maintenance activities; development and implementation of a power policy in line with capacity of the city power and generators.


A Master Degree in Business Administration, Public Administration, Finance, Economics or relevant field. A first-level university degree in combination with additional 2 years experience may be accepted in lieu of the advanced (Masters) university degree.


  • A minimum of least 5 years of relevant experience at management or supervisory level in an international organization or with the government is required
  • Previous experience working as an operations specialist (operations manager) is an advantage.
  • Skills in advisory services and people management are essential.


  • Fluency in written and oral English.
  • Knowledge of second UN working language is desirable.


  • Strategic Perspective: Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.
  • Integrity and Inclusion: Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
  • Leading Self and Others: Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
  • Partnering: Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
  • Results an Orientation: Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
  • Agility: Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
  • Solution Focused: Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
  • Effective Communication: Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Additional Considerations

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

Contract type, level and duration

Contract type: International Individual Contractor Agreement
Contract level: IICA 2
Contract duration: 1 year renewable subject to performance and the availability of funds
For more details about the ICA contractual modality, please follow this link:

Background Information - UNOPS

UNOPS supports the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations.

With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.

A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale.

Somalia Office

The UNOPS Somalia Office presently manages a significant portfolio of projects in Somalia and has its direct representational and oversight functions in Somalia, while maintaining a technical and administrative support capacity at the hub level in Nairobi. UNOPS works with multiple partners including the Governments of Somalia, bilateral and multilateral donors, and United Nations Agencies, Funds and Programmes.



Publish date: 2018-06-24 19:24:35
Premium Job: No
Back   Back   Print   Print   Company's jobs   Company's jobs     Views   Hits:285   Apply to this job   Apply       Add note     Add note        

You are here: Home