Humanitarian Accountability Parnership Trainings


HAP - Humanitarian Accountability Partnership

Training courses offered: HAP offers a range of specialised capacity building workshops on accountability and complaints handling, as follows:

A number of open courses are offered each year. Upcoming workshops are advertised on our website, in the HAP monthly newsletter and in emails to HAP member focal points. Agencies may also request a dedicated workshop for which they select the participants and the programme may be tailored to their specific requirements.


How to book: We operate an online booking system. For additional information, please contact the training team atThis email address is being protected from spambots. You need JavaScript enabled to view it., or on +41 22 788 1643.

Bespoke training services: We can tailor-make training packages according to your specific requirements. This service is offered on a cost-recovery basis.

Training approach: Our training courses are interactive and participatory, and focus on the practical application of the topics covered. Different learning methods are used in order to cater to different learning styles of participants. Courses usually include presentations, discussions, case studies, practical activities, role plays and other exercises promoting creativity.

Sharing of training materials and handouts: We provide participants with copies of all the materials and presentations used. We also give a set of references for additional information which will enable them to further their knowledge according to their interests.

Certificates: We present participants with a course completion certificate at the end of the workshop, provided that they have attended all of the training days of the course and that they completed any required pre-workshop assignments.

Follow up: The HAP training team is available to follow up with information or advice for participants at any point without charge after they have completed the course. More formal mentoring or on-site assistance can be provided for a fee.


Evaluation and review: Capacity building services are reviewed regularly to take into account experience, level of demand, and feedback from agencies and participants in the workshops.

You are here: Home Resources Humanitarian Accountability Parnership Trainings